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The healthcare leader of the future will need to identify and adapt to a new hospital business model to be successful.


1. Be an independent thinker. 
This is difficult in healthcare, where a longstanding business model may foster a "We've always done it that way" mindset from key stakeholders.

2. Focus on the customer. 
This is demanding. At any moment in time, the customer can be the patient, the physician, the payor or the regulator.

3. Be ready to lead change. 
Are you willing to change your business model? Beware — there are people in the organization who like the old business model and will not want to change. Do you have the support you need to persevere?

4. Be ready to motivate and inspire — be a servant leader. 
Some in the organization will be uncomfortable with this. Many managers, board members and physicians were taught to be “command and control” bosses, not leaders. Giving up control to empower hands-on caregivers seems counterintuitive to many 
managers.

5. Measure, measure, measure! 
Have a plan and set goals. Staffing ratios, productivity, denials, wait times, patient (customer) satisfaction, quality outcomes and market share are just a few metrics that managers must help establish and improve over time.

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